RULES OF COMMUNICATION AT FACULTY OF ECONOMICS UNIVERSITY OF KRAGUJEVAC
General attitude
Communication generally takes place with mutual respect and understanding of the interlocutors. Students must respect professors, teaching assistants, and non-teaching staff members, just as they must respect students. The tone of communication must be academic, calm and steady. Any communication must be reduced to facts information and questions only. All stuff members at the faculty have a lot of work during the day and it is not desirable to unnecessarily prolong conversations/written messages.
Live communication
Any conversation where the participants meet in person must start with a greeting. If the meeting is in the morning, it is appropriate to start with "Good morning, professor" when talking to teaching staff, or "Good morning, colleague" when talking to a non-teaching staff member. If the conversation takes place in the afternoon, you should start with "Good afternoon, professor", that is, "Good afternoon, colleague". In this case, it doesn't matter if you are talking to a male or a female interlocutor, the greeting is the same for everyone.
Information should be conveyed or a question should be asked as succinctly as possible. You should never repeat the same thing more than once or raise your voice to emphasize something. If you do not understand something in the presentation of a professor or colleague, you should ask him to repeat it with the words "I'm sorry, I didn't understand that part, can you tell me again." Most professors will allow you to raise your hand during class and wait to be called. When you are called, you need to ask a short question related to the content that the professor is presenting. Never speak during class without first raising your hand and asking for a word.
If you go to the professor for a consultation, or go to the student service or other department of the faculty, respect the consultation/reception time and never go there outside of working hours. Do not ask the professor or a non-teaching stuff member for a phone number, because the professors will be available at the faculty or via e-mail.
E-mail communication
Regardless of the reason for sending an e-mail, every e-mail has its own form. It is necessary to start it with a greeting, which, regardless of the time of sending, is always "Dear professor" or "Dear colleague". This is a practice that shows honor to the interlocutor and is inherent in written communication in English. After that, in a new paragraph, the first sentence must be your introduction. You will write your name and your index number so that the professor or non-teaching staff member knows who they are talking to. Write as briefly as possible, only facts or questions.
You should strictly avoid sending multiple e-mails in a row. Think about what you want to say and write it all at once. If you are sending multiple attachments, attach everything at once to one e-mail. Our professors and members of the non-teaching staff often receive dozens of e-mails a day; there is no need to make it more difficult for them to answer you in the right way. If you send multiple messages in a row, there is a greater chance that the professor will not answer all the questions.
Also, you should strictly avoid begging for something, as well as sending emojis and stickers. Never write about your private life in an e-mail, because you should keep it to yourself. Professors care about your education, and non-teaching staff members help you finish your duties on time.
The e-mail must end with a short salutation, preferably simple „Best regards“, followed by your first name only.
Communication outside the faculty
If you meet a professor or a member of the non-teaching staff outside the faculty, you should salute him shortly. Professors and other colleagues will salute you as well. Avoid starting conversations in these situations, because professors care about your education, and non-teaching staff members help you finish your duties on time. They are all available at the college and respond to e-mails.
Communication with students
As in the case of staff, communication with other students, domestic or international, must take place with mutual respect and understanding of the interlocutor. Our faculty is a multicultural and tolerant environment, and all students, domestic and international, have the right to diversity in every sense.